Benchmarks for how well America’s hospitals and health systems are prioritizing consumerism and building consumer-centric capabilities.

Healthcare consumers are not homogeneous. They have different needs, wants, attitudes, and behaviors related to healthcare decision making and use. Learn how providers can take a segment-specific approach to achieve four business imperatives in Brief 5 of the series Meeting the New Consumer Expectations.

Patient experience is far more than just what occurs while the patient is in a healthcare facility. It encompasses the total experience of an individual as he or she navigates the process of deciding on the care need and the provider, and then receives the service and has post-use interactions and effects. Learn the importance for innovating the patient experience by mapping it out and stepping into the patient’s shoes in Brief 6 of the series Meeting the New Consumer Expectations.

The lead article in the Summer 2016 Kaufman Hall Report discusses how organizations can achieve five business outcomes for more consumer-centric care.

Learn 4 steps that can help hospital & health system boards and leaders develop a sustainable innovation strategy by drawing on techniques and perspectives from multiple industries.

Population Health Management goals for patient populations include better health and better care, lower costs and improved access and outcomes. Read this article for a proposed leadership mindset that focuses on four imperatives to spur progress toward meeting these goals.

Pricing trends may be putting some key services provided by children's hospitals at risk, suggest the findings of a Kaufman Hall survey of more than 1,100 commercially insured families across the country.