Read the lead article for perspective on how healthcare providers can adapt the strategies of Internet economy leaders to succeed in today’s environment.

Read this article for more information on evaluating growth opportunities for Children's hospitals.

Simply stating your value to consumers isn’t enough. Children’s hospitals should prove value with facts and analysis. Here’s how to get started.

Given the number and magnitude of external pressures in healthcare, the need for robust, long-range financial planning is more critical than ever. In addition, boards are increasingly...

Benchmarks for how well America’s hospitals and health systems are prioritizing consumerism and building consumer-centric capabilities.

Healthcare consumers are not homogeneous. They have different needs, wants, attitudes, and behaviors related to healthcare decision making and use. Learn how providers can take a segment-specific approach to achieve four business imperatives in Brief 5 of the series Meeting the New Consumer Expectations.

Patient experience is far more than just what occurs while the patient is in a healthcare facility. It encompasses the total experience of an individual as he or she navigates the process of deciding on the care need and the provider, and then receives the service and has post-use interactions and effects. Learn the importance for innovating the patient experience by mapping it out and stepping into the patient’s shoes in Brief 6 of the series Meeting the New Consumer Expectations.