In a world of Amazon and Netflix, consumers are expecting more from their healthcare experience. However, less than 1 in 10 of healthcare organizations are consistently applying successful practices to meet these changing expectations, according to a new analysis.
Kaufman Hall’s 2017 State of Consumerism in Healthcare report benchmarks how well America’s hospitals and health systems:
- Prioritize consumerism and build consumer-centric capabilities
- Align their strategies with consumers’ priorities
- Apply contemporary practices in access, experience, and pricing