(Part 1 of a 3-part blog series) Banks and credit unions need an accurate, flexible, and transparent plan to guide their strategies for addressing external forces, such as economic volatility, regulation, competition, and changing customer demands.

“Digital strategy” is the phrase of the moment in healthcare. That’s no surprise, with 95 percent of Americans owning a cell phone, 88 percent using the internet, and 72 percent using services of the digital economy. Yet the focus of a truly successful digital strategy transcends what we usually think of as digital.

Pricing trends may be putting some key services provided by children's hospitals at risk, suggest the findings of a Kaufman Hall survey of more than 1,100 commercially insured families across the country.

The latest Industry Flash Report highlights recent transaction activity in the Physician Group sector and the major players involved.

The latest Industry Flash Report highlights recent transaction activity and trends in the pharmaceutical & life sciences sector.

Expected Federal Reserve interest rate hikes will have numerous impacts on healthcare borrowers, which can use a range of strategies in response.

Senior Vice President Andrew Cohen discusses how leading hospitals and health systems are building new capabilities for a value-based business model in this article in the May/June 2016 issue of ACHE's Healthcare Executive.

Healthcare consumers are not homogeneous. They have different needs, wants, attitudes, and behaviors related to healthcare decision making and use. Learn how providers can take a segment-specific approach to achieve four business imperatives in Brief 5 of the series Meeting the New Consumer Expectations.

Kaufman Hall Vice President Jay Spence discusses controlling labor costs while ensuring high-quality care in this article in the May 20, 2016 issue of Healthcare Finance.

Patient experience is far more than just what occurs while the patient is in a healthcare facility. It encompasses the total experience of an individual as he or she navigates the process of deciding on the care need and the provider, and then receives the service and has post-use interactions and effects. Learn the importance for innovating the patient experience by mapping it out and stepping into the patient’s shoes in Brief 6 of the series Meeting the New Consumer Expectations.

Significant examples are emerging of people using the Internet and related technology to completely bypass physicians and legacy healthcare systems.

The lead article in the Summer 2016 Kaufman Hall Report discusses how organizations can achieve five business outcomes for more consumer-centric care.