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Independent, Objective Insight on Performance Improvement
Most healthcare organizations are feeling the pressure to get to a new normal cost of care while continuing to improve the quality, patient experience, and outcomes of services they deliver. Hospitals and health systems partner with us to increase net patient service revenue through targeted performance improvement initiatives that leverage a disciplined, data-driven approach.
Our experts have the expertise and tools to help clients drive transformational change across all areas and achieve breakthrough performance improvement.
Connect with Our Consulting Team
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What's Your Goal Today?
Our healthcare performance improvement experts partner with organizations to identify opportunities for improvement, prioritize initiatives, guide implementation, and achieve long-term gains in performance.
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Non-Labor Strategy
Manage the costs of products and services within your healthcare organization to drive immediate savings
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Care Transitions
Ensure patients get the right care, in the right setting, at the right time—every time
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Revenue Cycle Process
Increase revenue by enhancing cycle performance and efficiency through process redesign, contract management, and more
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Clinical Variation
Identify opportunities to reduce variation in clinical cost, quality, and patient outcomes
Featured Content
2023 State of Healthcare Performance Improvement Report
The Kaufman Hall State of Healthcare Performance Improvement Report highlights trends in workforce, volume and revenue, supplies and purchased services, physician enterprise, and the balance sheet.
We’re Not Just Advisors—We’re Your Partners
Performance improvement requires challenging data collection and analysis, politically sensitive decisions, complex change management, and vigilant monitoring and reporting to ensure that costs don’t creep back in. Our consultants can help you strengthen organizational capabilities to achieve widespread and sustainable results.
Lance Robinson is a Managing Director of Kaufman Hall and Leader of the firm’s Revenue and Operations Improvement (ROI) practice, which includes individuals with deep expertise in labor, non-labor, productivity, supply chain, contracted services, overhead, clinical service mix, and revenue cycle management.
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Therese Fitzpatrick is a leader in Kaufman Hall’s Revenue and Operations Improvement (ROI) practice, and helps healthcare executives assess clinical and operational performance, and develop effective strategies to enhance efficiencies and optimize staffing.
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Jill Annala-Rogers is a Senior Vice President in Kaufman Hall’s Strategic and Financial Planning practice, specializing in Revenue and Operations Improvement (ROI).
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John Bauerlein is a Senior Vice President with Kaufman Hall’s Revenue and Operations Improvement (ROI) team. His responsibilities include corporate shared services, results and program management, and evaluation and preparation of partnership efficiency opportunities for hospitals and health systems nationwide.
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Gregg Lambert is a Senior Vice President with Kaufman Hall, and leads the Non-Labor segment of the firm’s Revenue and Operations Improvement (ROI) practice.
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Mark Newton is a Senior Vice President with Kaufman Hall, and a leader in the firm’s Revenue and Operations Improvement (ROI) practice, with a focus on Revenue Cycle optimization. He works with executives from a full range of healthcare organizations, helping them to implement sustainable, data-driven performance improvement strategies.
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Shawna is a Managing Director with Kaufman Halls Revenue and Operations Improvement (ROI) practice. Her experience as a nurse, a hospital administrator (both COO & CNO), and a consultant gives her a unique perspective on the clinical and social dynamics at play in today’s healthcare environments.
Brian K. Pisarsky is a Managing Director in Kaufman Hall’s Revenue and Operations Improvement (ROI) practice.
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Talk with us today to discuss performance improvement opportunities at your organization!
Performance Improvement Featured Insights
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Care Transitions in an Academic Setting
Care transition challenges are particularly acute for academic hospitals, driven in part by their unique tripartite academic mission. Learn how academic hospitals can apply the characteristics of high-performing hospitals to improve their care transitions and patient length of stay.
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Purchased Services Are a Mystery Worth Solving
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Re-engaging Hospitalists, Rebuilding Care Teams, and Improving Length of Stay
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