Building Strong Consumer Relationships in the Value-Based Care Era: A New Approach

As the healthcare delivery system evolves, consumer strategies and value-based approaches can and should operate in tandem. Organizations that pursue both strategies together will be much more likely to achieve their goals while increasing their ability to effectively compete against new industry entrants.

This article is the second in a four-part series examining post-pandemic strategic options for not-for-profit health systems. We thank The Governance Institute for the opportunity to publish this series in their System Focus newsletter.

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