Service
Claro CDI
Claro CDI is a holistic approach to accurate documentation that results in enhanced and sustainable CDI processes to fuel your mission. This approach focuses on getting the record right across the continuum of care: Inpatient, Outpatient and Physician Office.
Service
Total Revenue
Total Revenue is our all-inclusive service program, designed to redefine healthcare revenue management. Revenue cycle assessment and optimization, patient access, utilization review, observation management, patient throughput, denials, vendor management/outsourcing and pharmacy solutions are all part of our Total Revenue comprehensive offering.
Service
Operations Improvement
Our Operations Improvement team helps clients increase their margins by eliminating non-value-added costs, reducing non-labor expense and optimizing the workforce.
Service
Technology & Knowledge
Technology & Knowledge is focused on helping our clients get every medical record right across the care continuum, across all payors. We focus on appropriate reimbursement, accurate quality ratings, compliance, and the integrity of the medical record. We apply these goals to each encounter.
Our Experts
Revenue and Operations Improvement requires challenging data collection and analysis, politically sensitive decisions, complex change management, and vigilant monitoring and reporting. Our experts can help you strengthen your organizational capabilities to achieve widespread and sustainable results.
Venny is a Managing Director in Kaufman Hall’s Revenue and Operations Improvement (ROI) practice. He has over 30 years of experience in serving clients in the healthcare industry as well as other industries in both the public and private sector.
Tim is a Managing Director and a member of the firm’s Revenue and Operations Improvement (ROI) Practice and Claro CDI. His experience includes assisting over 150 hospitals improve their operational and financial performance.
Bart is Managing Director and a member of the firm’s Revenue and Operations Improvement (ROI) Practice. He specializes in Revenue and Operations Improvement, including non-labor cost reduction, labor productivity, service line reconfiguration, physician practice management and clinical variation reduction.
Lance Robinson is a Managing Director of Kaufman Hall and Leader of the firm’s Revenue and Operations Improvement (ROI) practice, which includes individuals with deep expertise in labor, non-labor, productivity, supply chain, contracted services, overhead, clinical service mix, and revenue cycle management.
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David is Managing Director and a member of the firm’s Revenue and Operations Improvement (ROI) Practice and Claro CDI.
How We Help
Revenue and Operations Improvement Practice (ROI)
The ROI practice comprises four key service lines: Claro CDI, Total Revenue, Operations Improvement, and Technology & Knowledge. The service lines are designed to work together seamlessly ensuring that we provide our clients with the most relevant and effective solutions tailored to their unique needs.
ROI Featured Insights
Article
Unsure how to proceed amid tariff uncertainty? Here are no-regrets actions you can take now.
As healthcare looks to another period of uncertainty — namely the impact of potential tariffs on its supply chain — it’s important to remain vigilant, keep informed and be purposeful about next steps
Article
Key Principles for Proactive Management of Patient Denials
Article
Five Keys to Improving Observation Management
Podcast