New Practice Area
Introducing Our Revenue and Operations Improvement (ROI) Practice
ROI's primary goal is to help our clients achieve the performance outcomes they deserve. By assisting them in optimizing their revenue streams, funding their mission, and enhancing their quality reporting standings, ROI aims to empower our clients to compete and thrive in their respective markets.
ROI Practice Service Lines
Our ROI service lines work together seamlessly among the ROI team and collaborate with our broader KH Management Consulting practices and solutions, ensuring that we provide our clients with the most relevant and effective solutions tailored to their individual goals and needs.
Claro Healthcare Comprehensive CDI
Clinical documentation improvement in inpatient, outpatient, emergency department/observation, and ambulatory settings
Total Revenue
Identify net revenue opportunities across the revenue cycle including patient access, billing, and collections
Operations Improvement
Increase net patient service revenue through targeted performance improvement initiatives that leverage a disciplined, data-driven approach
Technology & Knowledge
Central hub for clinical documentation improvement education and analytics
Revenue & Operations Improvement Featured Insights
Article
Unsure how to proceed amid tariff uncertainty? Here are no-regrets actions you can take now.
As healthcare looks to another period of uncertainty — namely the impact of potential tariffs on its supply chain — it’s important to remain vigilant, keep informed and be purposeful about next steps
Article
Key Principles for Proactive Management of Patient Denials
Article
Five Keys to Improving Observation Management
Podcast
The Early Impact of the Hospital Price Transparency Rule on the Healthcare Market
We’re Not Just Advisors—We’re Your Partners
Dedicated Experts, Meaningful Results.
We care deeply about the people we work with and intentionally build long-term relationships with every client and teammate.
Venny is a Managing Director in Kaufman Hall’s Revenue and Operations Improvement (ROI) practice. He has over 30 years of experience in serving clients in the healthcare industry as well as other industries in both the public and private sector.
Tim is a Managing Director and a member of the firm’s Revenue and Operations Improvement (ROI) Practice and Claro CDI. His experience includes assisting over 150 hospitals improve their operational and financial performance.
Bart is Managing Director and a member of the firm’s Revenue and Operations Improvement (ROI) Practice. He specializes in Revenue and Operations Improvement, including non-labor cost reduction, labor productivity, service line reconfiguration, physician practice management and clinical variation reduction.
Lance Robinson is a Managing Director of Kaufman Hall and Leader of the firm’s Revenue and Operations Improvement (ROI) practice, which includes individuals with deep expertise in labor, non-labor, productivity, supply chain, contracted services, overhead, clinical service mix, and revenue cycle management.
Submit
David is Managing Director and a member of the firm’s Revenue and Operations Improvement (ROI) Practice and Claro CDI.